About Your Local BMW Retailer | Hedin Automotive Enfield

020 8269 8109

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

181 ratings and 112 comments received in the last 90 days.

02 May 2026

My take time to come but I was updating All the way

28 April 2026

Lovely showroom, friendly and helpful salesman, who was very good at explaining all the features of the car.

07 April 2026

Vince provided excellent service and met all my needs

04 April 2026

The customer service from beginning to end was absolutely second to none. The staff, receptionist, manager and especially their sales executive Spencer grimes, who is the one who got the deal over the line and was very genuine and knowledgeable.

31 March 2026

The sales person is very helpful and attentive

28 March 2026

The team were approachable, polite and took time to understand my needs. The after sales care was also personalised and the sales team took time to explain the features of the car.

25 March 2026

George made the whole process seamless

24 March 2026

David at BMW in Enfield was brilliant. He wasn't pushy but allowed my wife and I time to think things through before we came to a de to by the car.I would like to use him on.my next purchase of a car

24 March 2026

It was a seamless experience from start to finish. George was excellent.

24 March 2026

Very good communication at all times

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24 March 2026

Hedin Enfield & BMW provided invaluable assistance during a challenging period following my 29-year job going into liquidation, they helped me downgrade to make affordable.

19 March 2026

From my initial call to the Enfield branch the communication was great, the sales guy David went over and above to provide a walk around video prior to arriving on site.

16 March 2026

Friendly, professional service from an agent who went the extra mile to ensure the process went as smoothly as possible.

14 March 2026

We had a very positive experience during the purchase of the new car. George was professional, friendly and very helpful throughout the entire process. Very pleased with the smooth service thanks to George!

13 March 2026

Excellent customer service

08 March 2026

From start to finish Vince our sales exec was spot on understood what we. Wanted to achieve with trading in our mini for a new bmw 1 series and achieved the target rental/ monthly budget

28 February 2026

Everything was great , attitude was very friendly and professional. Dave explained me everything regarding the car and he offered one of the best coffee I've ever had . Such a great experience ????

18 February 2026

The sales assistant was courteous, well-mannered, and presented a highly professional image. I am thoroughly satisfied with my new vehicle and can operate it smoothly. Thank you??

07 May 2026

I left my BMW in for an mot and I was told I needed wiper blades so I came back to a car with new wiper blades.

07 May 2026

Kept up to date on vehicle progress. Works completed on time. Car washed before handover to customer.

07 May 2026

Professional and honest advisor who dealt with my car efficiently and within the timeframe advised.

04 May 2026

Very satisfied

03 May 2026

Courteous, friendly, very helpful, gentleman dealing with me, car serviced in agreed time period, cleaned, and, to the best of my knowledge, the service work completed as expected.

02 May 2026

Perfect service

30 April 2026

Your agent was excellent

29 April 2026

Completed ahead of expected time Clean car

29 April 2026

You fitted the tyres promptly but you did not input them onto the onboard computer and you did not put the locking wheel nut back where you found it. Basic errors.

29 April 2026

Very poor communication Calls not returned.

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29 April 2026

Excellent personal service

25 April 2026

Good experience

21 April 2026

Excellent customer service

21 April 2026

Efficiency, productivity and professionalism

21 April 2026

Efficient service and frequent communication

20 April 2026

Superb customer service

19 April 2026

They are friendly I do great job I'm happy with them

19 April 2026

Exactly what you expect from BMW. Efficient friendly service, great communication (Paul) and reasonably priced.

18 April 2026

recently visited the BMW Enfield service center for my first service, and unfortunately, the experience was marred by appalling internal communication and a lack of customer support. Despite having paid £1,515 in full for a BMW service plan just days

15 April 2026

Extremely satisfied

15 April 2026

Work carried out on my vehicle was satisfactory, I did ask for my recall history for my vehicle which the centre could not provide which I didn't understand why

14 April 2026

Yes

13 April 2026

They did not top up my engine oli

13 April 2026

Everything work as agreed and Dean was very helpfull, and kept me well informed.

13 April 2026

Car booked in for a repair to the charging port, the cover was broken during the repair, not even a curtesy call to explain what had happened.Repair was delayed for a day but I was still left out of pocket, paying for Ubers for school run.

12 April 2026

Always a pleasure to deal with and staff very helpful

09 April 2026

Advised appointment was due on line, rang them and booked, asked if I could wait, that was ok. Arrived and while I was waiting they asked if there was anything they could do or a coffee. All went smoothly. In fact I was impressed by the whole experi.

09 April 2026

Courteous, thorough, patient and very efficient. Also good wash and vac!

09 April 2026

Danny, the Service advisor looked after me and kept well informed of my vehicle

08 April 2026

When I received my car the wiring for the dashcam was pulled out from the headlining and unplugged from the mounting. They could have asked me to remove the cam from the mounting. What are they hiding and why did they do it?

06 April 2026

Good service, could have been a bit quicker when I came to pick up the car and disappointed that the car was not washed or cleaned as promised.

06 April 2026

Quick and efficient

06 April 2026

Punctual and accurate information / service was provided.

01 April 2026

Your Service Agent Hannah was very helpful, professional and principled

30 March 2026

Great service

30 March 2026

Please don't move my seat position next time

30 March 2026

You made me leave the centre when I brought my car in which was never the case before, and it took me 2 hours to get home. I then had no phone call the same day to diagnose the issue and let me know what was going on, and that you damaged my car.

30 March 2026

I'm really pleased

29 March 2026

Clean reception area and friendly welcoming faces.

28 March 2026

Yes, I trust BMW & it's workforce. I've been using BMW cars for long time. It's close to where we reside. Thank you BMW.

28 March 2026

Good service very professional

25 March 2026

I have been with Mini and BMW for over 10 years and I always go back for the beautiful cars and service

25 March 2026

I was informed at all times. The appointments are convenient to my work life especially when handing the car in outside the hours 8 to 5

25 March 2026

Your staff were very polite. The refreshments were lovely. The cleanliness was excellent. Thank you.

25 March 2026

Very helpful advisor

24 March 2026

Vince Sorce is excellent and I wouldn't deal with anyone else. This is the third BMW I've bought through him

24 March 2026

Over the past year I have booked my car in for repairs at least 6 times with some issues relating to leaking coolant. Whilst I am aware that components need replacing over time, this recurring problem has become a major cause of concern for me.

24 March 2026

Another price was given on arrival at BMW from what I booked. There should be clarity on booking what the cost for a service will be. I had expected that recall work would be done, and wasn't informed in advance that the spare part wasn't available.

24 March 2026

Terrible experience. £1800 for full service and new tires that were not properly fitted. I got an warning when collecting the car. I raised this with Danny who reset it but the warning came back later that evening. Still not fixed

24 March 2026

Completely satisfied rating would have been awarded had I not have to wait for over 20 mins to pick up the car. Surely customers waiting in reception should be seen to first before making calls etc..

23 March 2026

Charming, welcoming and efficient.

23 March 2026

A pick up anx drop off service would have been nice and would have earned the extra star

21 March 2026

Had "fast track appoint". It was on time and work completed. Very professional. Would have been 5 stars but too many staff in customer area, drinking coffee, chatting, on mobiles etc (Not profeesional customer facing). Very uncomfortable chairs

18 March 2026

As usual, excellent service, attention to detail and has good understanding of older BMWs

17 March 2026

Happy with work

17 March 2026

I very like your job

16 March 2026

Arrived earlier than expected and was seen almost immediately

16 March 2026

Great customer service, even though the part was faulty, ordered to replace, rebook for free and then give compensation for inconvenience

16 March 2026

I was kept waiting for nearly 30 mins when booking car in I didnt get a quote for a body shop repair

16 March 2026

I am called and given an update on my car I feel that there is no pressure and the gentleman that has dealt with me as always been very straight and made me comfortable on how serious the situation is if it needs to be done straight away or can wait

15 March 2026

Repair was completed well communication could have been better at the end of the first day

13 March 2026

Service was completed quickly, no issues, no fuss.

13 March 2026

The service advisor was professional empathetic and understanding of the work needed to be done and informed me in good time when the work was done. Any questions I asked what's picking up the car were answered to my satisfaction.

10 March 2026

I had assumed that the work would be according to the car recommendations, which indicated that an MOT was required but I was told that they were too busy to fit me in. As my MOT is due by the end of the month, I have to make another appt and wait.

09 March 2026

Everything was straight forward

09 March 2026

Helpful, efficient

08 March 2026

Kiran is always great

03 March 2026

I was told I would only pay £489 when I brought the car in, but after it was finished, they charged me nearly £700. Also, the engine gauge went off the hook the day after I picked up my car. I am completely dissatisfied with the workmanship.

03 March 2026

Great from a repair point of view as a very fast turnover however definitely need to improve the courtesy cars provided

03 March 2026

Service and MOT were completed without issue.

02 March 2026

Price could've been more competitive

02 March 2026

Front start to finish your staff where helpful and friendly The car was ready when promised, cleaned and the bill was explained

01 March 2026

I was not kept informed of my car's progress or if faults found until I rang to see if it was ready to collect. If I'd of known if the faults they could have been carried out but now I have to make another appointment

28 February 2026

Service carried put in time given. Good experience

28 February 2026

Great prompt service

26 February 2026

Love the complimentary wash and vacuum

24 February 2026

I was kept fully informed during the day and both jobs completed perfectly

24 February 2026

Dean made the whole process easy, was accommodating, polite & very helpful, despite me being a tad rude on a call to him - which I did later apologise for - but it was a mark of his good nature & .... continued below...

23 February 2026

I found them to be very accommodating during a tough time with a family grievance allowing for a very last minute cancellation and even more last minute rescheduled appointment ensuring my vehicle was road ready for my busy time ahead

23 February 2026

Couldn't fault the service. Was completed quickly and without any issues

23 February 2026

Although my car was in for a recall we were treated politely the car was done quickly and washed

21 February 2026

Brilliant

21 February 2026

The centre honoured the time frame, work done, & price point. Having parked in an available customer parking bay, I wasn't crazy about being told to retrieve the car & deposit it in a very crowded service area. But it wasn't there for long.

21 February 2026

Service was completed as advised, it did seem very costly for the time taken to do the service and MOT. The sunroof stopped working upon collection of vehicle after the service work, I was told to book in and it will cost me to get sunroof checked!

21 February 2026

Hanna has been very helpful and patient given the several issues my BMW car, so I really appreciate her excellent service. Thank you!

21 February 2026

Excellent experience as always, the team are so helpful and welcoming

19 February 2026

Excellent service

18 February 2026

Kieran at Hedin BMW provided excellent service. He was professional, knowledgeable, and very helpful throughout. The process was smooth and stress-free, and he made sure everything was clearly explained. A real credit to the team.

18 February 2026

As usual, brilliant service, clear plan shared with me and costs and Kieran also was hugely helpful in securing me a meeting room to work in whilst I waited.

17 February 2026

Prompt and Tim kept us informed

17 February 2026

For the first time, I left the centre doubting whether what was ticked as checked and done was actually done.

17 February 2026

My best experience at Hedin has been from the service department. Great

16 February 2026

Although the staff and the overall experience could not be faulted. However, as my service was fast tracked and I waited in the waiting area. The seats were hard with no cushions and everytime the entrance doors opened there was a strong draught.

16 February 2026

I received prompt and professional assistace.

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